ExpressVPN Review

Andy Michael

Andy Michael

Privacy fanatic. Tester. User.
Andy Michael

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ExpressVPN is one of the most trusted services out of 51+ VPNs.

http://www.expressvpn.com

This is for a reason, as they have a fantastic record for keeping your data – No logging, no leaks, making it possibly the best possible VPN?

This review contains:

  • Cons and pros
  • Explanation of what makes it special
  • Overview of the application

Location

They are located offshore, in the British Virgin Islands. Founded in 2009 by ExpressVPN International Ltd.

Their location is known for being the tax haven and home for many wealthy Brits.

Even though it’s located near America, the land doesn’t belong to 14 Eyes Jurisdiction – Government won’t share any possible data found with the members of 14 Eyes.

No Logging & No Leaks 

Their service is secured using 256-bit SSL encryption.

We did DNS leak tests to undercover any security threats by using available web tools. While using ExpressVPN, there were no leaks found in IPv4, IPv6, WebRTC addresses.

They don’t publicly claim no-log browsing activity and their record is clear. A reliable way to formally verify their logging practices is to take a look at the privacy policy page.

We didn’t find any tricky sentences or history in data logging. Even though there is never 100% certainty. It’s the service that is least likely to log.

Privacy Policy & Terms Of Agreements

Our comments included correcting spelling and grammar errors, finding clarity issues, and discussing any concerns with data privacy and consumer protection.

For sources we use case law (as it is available), secondary sources and international agreements – specifically EU the General Data Protection Regulation.

ExpressVPN operates out of the British Virgin Islands – meaning they are not subject to EU law, however, ExpressVPN appears to follow the same standards. We analyzed their Service Agreement and Privacy Policy in line with EU law as it applies to British Virgin Island and their applicable law.

so how is it?

Privacy Policy

Their privacy policy was pretty well written.

We found one capitalization error but other than that it is clear and complies with bare minimum standards for a Privacy Policy disclosure.

Full version with comments: download

Terms of Service

We use a list of necessary sections for Terms of Service agreements and Privacy Policies to determine whether all the necessary components of the policy were present.

In this case, we found everything except for a (Last Updated) section was included in ExpressVPN’s disclosures.

Generally, all agreements must have a date that tells a user when the Privacy Policy and Terms of Service Agreement were last updated. ExpressVPN does not.

Section 8. Language and Translation of Content. 

– This section puts the liability for mistranslations from English to any other language of the VPN software onto the consumer. While not unethical, it was an odd addition, given how easy it is to update software and remedy language errors.

Section 14. Arbitration 

– The arbitration clause has a few inconsistencies. First, it imposes a 1-year Statute of Limitations on claims against ExpressVPN, Limitation periods in the British Virgin Islands, where this organization operates, are as follows,(BVI Limitation Act 1961): Contract and tort claims: six years from the date on which the cause of action accrued. 
– There are also some contradictory terms. For example – it offers a single remedy for arbitration in one paragraph (i.e. payment in full for services), and then offers alternative remedies in the next paragraph (i.e. attorney fees, damages). Generally, the rules in the British Virgin Islands will apply
Full version: download

Devices & Platforms

Works with all major devices

Platforms supported:

  • Windows (10, 8.1, 8, 7, Vista, XP, phone)
  • Mac (10.13, 10.12, 10.11, 10.10, 10.9, 10.8)
  • Linux (Ubuntu, Raspberry Pi2, Fedora)
  • Chrome, Firefox, Safari extensions

Phones and tablets:

  • Android (8, 7, 6, 5, 4.4, 4.3, 4.0)
  • iOS (11, 10, 9, 8)
  • Blackberry

External devices:

  • Router (Asus, ASUSTOR, Linksys, Dynolink, DD-WRT, Flash router, Sabai, Synology, Tomato, TP Link)
  • Gaming (PlayStation, Nintendo, Xbox)
  • TV (Apple TV, Amazon, Roku)

Simple User Interface

User experience is never underestimated.

We tested their desktop and mobile applications.

Here is a quick look into the desktop version:

Kill-Switch

Great VPNs are equipped with kill-switch – a feature that automatically disconnects you from the internet.

This is necessary when due to Internet performance swings the software might accidentally turn off, resulting in data leak. ExpressVPN has kill-switch making it safer to use.

Supports Torrenting & Netflix

Some countries have restrictions, especially for torrenting. To avoid getting fined, the VPN should support torrenting.

Expressvpn supports torrenting and furthermore works with Netflix.

Fast Speed

Testing VPN speed below. There is a slight decrease when using the U.S server, however, compared to other 51 VPN services. Their results rank 3rd best place.

Test results without VPN
New York, United States

The United States server ping went up by 609.52%. Download decreased by -24.11% and upload by -25.33%.

London, United Kindom

The United Kingdom server ping went up by 319.05%. Download decreased by -8.16% and upload by -16%.

Tokyo, Japan

Tokyo server ping went up by 1647.62%. Download decreased by -5.67% and upload by -57.33%.

Quick Support

ExpressVPN offers Live chat and e-mail as support channels.

As per our testing, they answered within 1.5 hours through e-mail.

Popularity

Stepping outside of the technical side for a moment.

Let’s have a look how people generally seem to trust ExpressVPN.

(Disclaimer: These numbers are based on their marketing capabilities and won’t necessarily give a real technical overview of their product performance)

Out of all VPNs. ExpressVPN ranks as 6th most searched VPN service.

Not just good, but popular also.

Trial Available

ExpressVPN doesn’t offer a no-payment trial.

However, they offer a 30-day money-back guarantee trial, it makes sense if you are unsure about the choice.

You can send them an e-mail saying you would like to unsubscribe from the service and they will do it. No questions asked.

Slightly Premium Pricing

The main drawback is the price.

It is higher than the average, which could make it unattractive to many potential users.

Wide Range of Payments Methods

There are numerous types of supported ones including the main –

Visa, MasterCard, American Express, Discover, JCB and Maestro.

However, you can use your Diners Club, Delta, Amazon, Union Pay, Alipay, PaymentWall, WeChat Pay, Cashu, Mint, OK Pay services or Gift Cards.

Out of all cryptocurrencies, Bitcoin is also available.

Final Verdict

ExpressVPN is the real deal.

It is the most trusted service out there. Their Policy Page and Terms of Service are honest and well-crafted. It works with almost every OS, even with routers, TVs, and gaming consoles.

Desktop and Mobile applications are clean and minimal.

One drawback is their price, it’s slightly pricey.

But if you are the best in business, we believe its fine to ask a bit more. And in the end of the day, it’s totally worth it.

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