ExpressVPN Review

ExpressVPN is one of the most trusted services out of 51+ VPNs.

They have a fantastic record for keeping your data – no logging, no leaks, making it possibly the best VPN service.

This review contains:

  • pros and cons
  • explanation of what makes it special
  • overview of the application

Location

They are located in the British Virgin Islands. Founded in 2009 by ExpressVPN International Ltd.  Their location is a tax haven and home to many wealthy Brits. Even though it’s near America, the land doesn’t belong to the 14 Eyes jurisdiction – the government won’t share data with the members of 14 Eyes.

No Logging and No Leaks 

Their service is secured by 256-bit SSL encryption. We did DNS leak tests with the available web tools to uncover any security threats. While using ExpressVPN, there were no leaks found in IPv4, IPv6, nor WebRTC addresses.

A reliable way to formally verify their logging practices is to take a look at the privacy policy page. We didn’t find any tricky sentences or history in data logging.

In December 2017 ExpressVPN came into the spotlight in relation to the investigation of the incident in Turkey . Turkish investigators seized an ExpressVPN server, but were unable to find any logs to aid their investigation, which the company said verified its claim that it did not store user activity or connection logs, adding:

“while it’s unfortunate that security tools like VPNs can be abused for illicit purposes, they are critical for our safety and the preservation of our right to privacy online. ExpressVPN is fundamentally opposed to any efforts to install ‘backdoors’ or attempts by governments to otherwise undermine such technologies.”

This is one example of why ExpressVPN is highly respected.

Privacy Policy & Terms of Agreements

Our comments included correcting spelling and grammatical errors, finding clarity issues, and discussing concerns about data privacy and consumer protection.  For sources we use case law (as it is available), secondary sources, and international agreements – specifically the EU General Data Protection Regulation.

ExpressVPN operates from the British Virgin Islands, hence are not subject to the EU law. Yet ExpressVPN appear to follow the same standards. We analyzed their service agreement and privacy policy in line with the EU law as it applies to British Virgin Island and their applicable law.

What’s it like?

Privacy policy

Their privacy policy was pretty well written. We found one capitalization error, but it is clear and complies with the minimal standards for a privacy policy disclosure.

Full version with comments: download

Terms of service

We use a list of necessary sections for terms of service agreements and privacy policies to determine whether all the necessary components of the policy were present. In this case we found everything in ExpressVPN’s disclosures except for a Last Updated section.

Generally, all agreements must have a date that tells a user when the privacy policy and terms of service agreement were last updated. ExpressVPN does not.

Section 8 – Language and Translation of Content 

This section puts the liability for mistranslations from English into any other language of the VPN software on the consumer. While not unethical, it was an odd addition owing to how easy it is to update software and remedy language errors.

Section 14 – Arbitration 

The arbitration clause has a few inconsistencies. First, it imposes a 1-year Statute of Limitations on claims against ExpressVPN. Limitation periods in the British Virgin Islands are: BVI Limitation Act 1961: Contract and tort claims: six years from the date on which the cause of action accrued”. 
There are also some contradictory terms. For example, they offer a single remedy for arbitration in one paragraph (i.e. payment in full for services), and then offer alternative remedies in the next paragraph (i.e. attorney fees, damages). Generally, the rules in the British Virgin Islands will apply.
Full version: download

Devices and Platforms

Works with all major devices.

Supported platforms:

  • Windows (10, 8.1, 8, 7, Vista, XP, phone)
  • Mac (10.13, 10.12, 10.11, 10.10, 10.9, 10.8)
  • Linux (Ubuntu, Raspberry Pi2, Fedora)
  • Chrome, Firefox, Safari extensions

Phones and tablets:

  • Android (8, 7, 6, 5, 4.4, 4.3, 4.0)
  • iOS (11, 10, 9, 8)
  • Blackberry

External devices:

  • Router (Asus, ASUSTOR, Linksys, Dynolink, DD-WRT, Flash router, Sabai, Synology, Tomato, TP Link)
  • Gaming (PlayStation, Nintendo, Xbox)
  • TV (Apple TV, Amazon, Roku)

Simple User Interface

User experience is never underestimated.

We tested their desktop and mobile applications.

Here is a quick look at the desktop version:

Kill-Switch

Great VPNs are equipped with a kill-switch – a feature that automatically disconnects you from the internet.

This is necessary when software might accidentally turn off due to internet performance swings, which would result in data leak. ExpressVPN has a kill-switch, which makes it safer to use.

Supports Torrenting and Netflix

Some countries have restrictions, especially for torrenting. To avoid getting fined the VPN should support torrenting.

Expressvpn works with Netflix too.

Super Fast Speed

Testing VPN speed below. There is a slight decrease when using the U.S server, but compared to 51 other VPN services their speed ranks the third best.

Without VPN

The United States server ping went up by 609.52%. Download decreased by -24.11% and upload by -25.33%.

New York, United States

The United Kingdom server ping went up by 319.05%. Download decreased by -8.16% and upload by -16%.

London, United Kindom

Tokyo server ping went up by 1647.62%. Download decreased by -5.67% and upload by -57.33%.

Tokyo, Japan

Quick and Accurate Support Team

ExpressVPN offers live chat and e-mail as channels of support.

For more detailed questions, you can use their support e-mail [email protected] We got our answer pretty fast, within 1.5 hours.

Popularity

Stepping outside of the technical side for a moment, let’s have a look how people generally seem to trust ExpressVPN.

(Disclaimer: These numbers are based on their marketing capabilities and won’t necessarily give a real technical overview of their product performance)

Out of all VPNs ExpressVPN ranks as the 6th most searched VPN service.

Not just great, but popular too.

30-day Money-Back Guarantee Available

ExpressVPN doesn’t offer a no-payment trial.

However, they offer a 30-day money-back guarantee trial, which makes sense if you are unsure about the choice.

You can send them an e-mail saying that you would like to unsubscribe from the service and they will do it. No questions asked.

Slightly High Price

The main drawback is the price.

It is higher than the average, which could make it unattractive to many potential users.

A Wide Range of Payment Methods

The main ones are Visa, MasterCard, American Express, Discover, JCB, and Maestro. You can also use your Diners Club, Delta, Amazon, Union Pay, Alipay, PaymentWall, WeChat Pay, Cashu, Mint, OK Pay services, or gift cards.  Bitcoin is also available.

Final Verdict

ExpressVPN is the real deal.

It is the most trusted service out there. Their policy page and terms of service are honest and well crafted. It works with almost every OS, even with routers, TVs, and gaming consoles.

Desktop and mobile applications are clean and minimal. Their one and only drawback is slightly higher price.

Yet, if you are best in the business, it’s fine to ask a bit more.. And at the end of the day, your privacy is totally worth it.

1 thought on “ExpressVPN Review

  1. Great article – one caveat though, I use a Mac and an iPhone – I dropped Strong when their service dropped off a cliff a month ago and have been trying to replace their service.
    I recently signed on with Pure VPN and it has been a terrible user experience. I was able to configure the service manually but have no use of the software or the App because neither of them will run. I have a new iphone 6 and a recently upgraded Mac and cannot get any of their software to run.
    Once manually configured the VPN is excellent but I will have to switch servers manually when I run into trouble (and I will have to keep a copy of the servers with me as I cannot reach their site without a VPN.)
    I would really like to find a VPN that works on Mac and iOS and could use some advice.

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